GENCOSmart: Just-in-Time Pharmaceutical Data Access
The ability to access, manipulate and analyze returns and recall data is key to successfully managing your business.
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Visibility.Transparency.24-7-365 |
GENCO ATC understands this and has the technology to meet a wide range of needs.
Reporting When You Want It
In 1999 GENCO Pharmaceutical Services developed the first Web-based platform for returns management. GENCOSmart meets today's critical business needs to access data when you need it. GENCO's ongoing investment in this technology platform puts our customers at the forefront of returns management.
Today, GENCOSmart continues to be the most advanced Web-based reporting system available.
Real Time Reporting
In most reporting systems in the industry, data is made available in batches. Many of our competitors provide data only after the entire return transaction has been completed.
GENCO ATC knows our customers need complete end-to-end visibility
GENCOSmart processes and updates data in real time. As the product arrives on the GENCO ATC dock, laser and RFID scanners capture product- and shipper-related data. From the moment product is received, returns information is visible. Each subsequent step in the returns process is time-stamped and ready for reporting as it happens.
KPIs at Your Fingertips
Key performance indicators (KPI) provide our customers with real-time visibility into critical aspects of returns management, facilitating customer service and financial management of returns. KPIs are visible on GENCO's secure, permission-based Web portal. GENCO's standard KPIs include:
- Daily processing volumes and cycle times
- Daily customer returns detail and debit memo
- Reconciliation and variance reporting
- Check processing: approvals and visibility
- All aspects of recall management
