Pharmaceutical Recall Event Management
A pharmaceutical event starts with indentifying the affected population.
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Using the most efficient notification methods |
Compiling the Consignee List
GENCO ATC integrates direct customer files and/or third party providers to develop a complete, cleansed consignee list. Ensuring a complete and accurate consignee list at the outset improves the effectiveness of an event.
Pharmaceutical Recall Notification
Whether the consignee population is 1 or 1,000,000, GENCO Pharmaceutical Services can notify all consignees in a timely, compliant and cost-effective manner.
Effective Notification Methods
GENCO ATC uses the means of delivery that is most effective for the consignee and for the
Class of the event including traceable direct delivery,
phone calls, IVR, facsimile and the U.S. mail system. GENCO ATC is also leading the industry in
deploying an email notification system for practitioners.
Inquiries and Issue Resolution 24/7/365
Whether the consignee population is trading partners, healthcare providers or healthcare practitioners, GENCO Pharmaceutical Services provides 24/7/365 support for consignee inquiries and issue resolution. On demand 800 numbers, Interactive Voice Response and skilled operators are all available. In addition to its internal capabilities, GENCO ATC has partnered with one of the nation's most experienced pharmaceutical and healthcare focused call centers to support large scale patient level events. This infrastructure provides the resources and skills needed without the additional costs when it is not.
Responding to a Pharmaceutical Recall
GENCO Pharmaceutical Services provides multiple response options that can be used individually or in combination to meet the needs of the consignee population.
Multiple Response Options
By offering multiple response mechanisms, event effectiveness is improved. GENCO ATC response tools include:
- Traceable Direct Delivery - with the ability to request Form 222's and packets directly from our online portal.
- Facsimile
- Phone
- Business Reply Card [BRC]
Reconciling Consignee Responses
Consignee responses, regardless of method, are reconciled along with all event information and is available 24-7-365 through GENCO's secure, permission based web portal.
Recalled Product Disposition
GENCO Pharmaceutical Services has a proactive relationship with regulators including the FDA, DEA, EPA and NHTSA and the state based counterparts of these federal agencies. GENCO's pharmaceutical product disposal process even includes a green element, allowing useless material to be turned into beneficial energy to the city of Indianapolis.
Learn more about GENCO's pharmaceutical product disposal process, including how production disposition helps to supply Indianapolis, Indiana with green energy.
During a Recall
A Georgia Tech College of Management study verified the correlation between a consumer's willingness to purchase other products from a company with the time it takes the same company to recall a product. A company's bottom line is tied directly to consumer perception of a speedy recall.
