Retailer & Wholesaler Key Performance Indicators (KPIs)

GENCO Pharmaceutical Services measures operational performance for our retail/wholesale customers.

Store metricsVendor metricsMetrics for completeness and responsiveness

Generally, these measurements are based on providing store metrics, vendor metrics, and metrics for completeness and our responsiveness. GENCO Pharmaceutical Services retailers and wholesalers have daily visibility to our performance on GENCOSmart.

Quarterly Customer Reviews

In addition, GENCO Pharmaceutical Services meets quarterly with each of our retail/wholesale customers to review our performance and that of the manufacturer's customers, and to analyze the returns process against the industry.

Performance Metrics for Retailers and Wholesalers

Performance metrics include:

  • On-time batch completion
  • Processing accuracy
  • On-time debit creation
  • On-time reporting delivery
  • Days from debit creation to RA requests
  • Days from RA receipt to shipment of order
  • Mutually agreed performance benchmarks