Pharmaceutical Manufacturer Returns Solutions

GENCO Pharmaceutical Services takes an in-depth look at manufacturers' pharmaceutical supply chains - without additional investments in systems, time or people.

The industry's only turnkey solution

Pharmaceutical Manufacturer Benefits

With GENCO Pharmaceutical Services you get:

  • Fast, accurate processing of returned or recalled product
  • Complete, timely and accurate product data
  • Validated technology and quality management of processes
  • Continuous improvement through investment and innovation

Returns Data Visibility

GENCO Pharmaceutical Services provides 24/7/365 visibility to returns data and key performance indicators (KPI). Through our secure Web portal, returns are visible from the moment they arrive at GENCO's facility through credit reconciliation.

Service Level Agreement KPI

KPIs are built in to service level agreements (SLA) to ensure that customers' business needs are met. GENCO Pharmaceutical Services works with customers to gain agreement on the appropriate KPIs.

Common KPIs include:

  • Daily processing volumes and cycle times
  • Daily customer return detail and debit memo
  • FDA recall reporting (response, product, consignee)
  • Reconciliation and variance reporting
  • Check processing, including approvals and visibility